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Fiche Detaillée
| Type de Document: | Exposé |
| Matiere: | Anglais |
| Section: | Grande Ecole |
| Niveau: | Bac+5 |
| Filiere: | Autre |
| Date de Certification: | Document en attente de validation (qualité non garantie) |
| Nombre de Pages: | 31 |
| Type Fichier: | .ppt (Presentation PowerPoint) |
| Taille Fichier: | 1954Kb |
Techniques of making phone call
Ajouté le 20-10-2010 par Ghita MIntroduction
Definition
I. The calling party:
1) Appropriate greetings and endings manners
2) Preparing for the call
3) Listen
4) the caller's voice
5) Leaving a message
II. The called party:
1) Appropriate etiquettes
2) Taking messages
3) Screening calls
III. Dealing with angry customers
IV. The dont's
Conclusion
